Hosting Location

The hosting centre for barnetweb is a privately owned facility set in 1.8 acres of land and houses both our operations staff and hosting services to support the quality service offering.

be mirrored across different locations, even different continents, if appropriate. Just leave it to us. We can ensure you have a truly 24/7 presence which is protected and maintained by us.

We are a distinctly technical company throughout. The local team has a broad base in understanding the technical business requirements to effectively solve problems and develop solutions on behalf of our customers. The fully managed network extends redundantly from London and spans globally though strategic relationships with national and international carriers.

The facility lies in custom designed premises and originally built in 1997 split over two data floors. A 2nd data centre, on the same site opened mid 2008 and provides an additional 10,000 square feet as 500 foot prints. This 2nd building is one of the very few Tier 4 N+N facilities in the UK.

Physical site access control, CCTV and internal proximity locking systems combine with a documented and logged access control procedures to protect the facility and customer equipment. This ensures that should an installation need to be included within a security certification programme, the facility supports some of the key requirements.

The data floor environment is monitored and maintained by redundant cooling circuits, and power supplied to the customer racks is backed up via a combination of battery based UPS units and diesel generators with over 86 hours of fuel maintained on-site at all times.

Find out about our hosting options here or our Cloud options here

Quality connectivity

The network spans from multiple points in London. With data travelling over multiple telecom carriers, diversely routed, terminating in multiple locations therefore our customers can be assured of the highest level of service.

Network services include Internet IP, Ethernet private line into other geographic locations, and full or partial BGP based transit. All delivered over a resilient MPLS


The site is connected via two 11,000 Volt (11kV) connections to the power distribution grid, each being fed from a different sub-station. This utility supply is protected by two backup diesel generators configured as N+1, with the new facility configures as N+N followed by an array of battery based UPS systems. This arrangement helps to protect against disruption to the hosting service.

Environmental control

Each data floor is arranged with sufficient cooling to retain a sensible hosting environment, even in the event of a partial failure of the system. The environment is carefully monitored 24 hours per day with a grid of temperature sensors deployed around the populated racking area, reporting back to the operations centre.


We recognise that the security of your systems is crucial, including the hardware and it’s ability to operate. The facility has been designed with careful attention to the exterior land, controlled access ways and heavy CCTV coverage which is digitally recorded and retained for up to 90 days.

Access into the data floor is restricted to our customers hosting full racks, and is only granted if we have received advance notice in line with the site’s formal documented access policy. Access to and within the building is through magnetically locked doors, protected by proximity card authentication.

 Floor Space

The facility has two data floors each 2,000 square feet with raised floors up to 300mm for cable distribution.

Technical support

We have a technical team with wide-ranging skills set. Assistance can be offered to most software and hardware platforms, firewalls and network hardware.

We operate a 24×7 support service for urgent technical faults. Access is via a telephone number that will directly contact a member of our support team, not a call handler. In instances where a fault is unable to be resolved by the on-call engineer, an internal escalation process will be initiated. The engineer can also grant access to the facility, staff listed on the Control Panel, and third party support engineers (for example hardware maintenance, Telco operators).

Non-urgent technical issues can be submitted for resolution via e-mail, which will be injected into our ticket system. All queries, issues and faults are logged and managed via an automated ticket system that assigns a unique identification number for traceability.

Support is split into 2 types

INFRASTRUCTURE MANAGEMENT covering items such as
  • Network hardware event logs
  • Intrusion Detection/Security reports
  • Network hardware firmware version and upgrade planning
GENERAL SUPPORT covering items such us
  • Email or telephone support,
  • Tape rotation (per change) in working hours – scheduled service available
  • Remote hands service, ½ hour block (working hours)
  • Remote hands service, ½ hour block (out of working hours)
  • Emergency out-of-hours access call-out systems. This arrangement helps to protect against disruption to the hosting service.
Cloud Hosting

Cloud Hosting (often also referred to as clustered hosting) is a step up from the shared hosting infrastructure that is commonly used today. By handling security, load balancing and server resources virtually you are no longer restricted to the limits of one physical piece of hardware. In basic terms, online operations are not limited to a single server, they have access to the processing power of a number of servers that are distributed in real time.

In a physical environment, a web site (for instance) is limited to the resource constraints that is housed within the physical unit (RAM, processing power, bandwidth etc). The concept of a cloud infrastructure no longer has this limitation – you, as a customer, can purchase as much computing power as you need from a virtually inexhaustible. The nature of the infrastructure means that scaling up and down is seamless and thus spikes in traffic aren’t problematic.

Load-balancing occurs at the software level and is dynamically load-balanced across a number of servers. Servers can be added or removed from the cluster with no impact or downtime on hosted applications meaning less disruption for customers. The cloud architecture has the ability to provide small and medium enterprises the stability and resilience of a web hosting architecture that a few years ago only huge corporate organizations could obtain through huge IT expenditure.

barnetweb now have the perfect Cloud solution for your business. Why not give us a call

Cloud Hosting not for you or not sure?

At barnetweb we offer the fill range of hosting options from shared, co-lo, dedicated server, managed server to complete racks. Call us and we can discuss the best option for you and your business


Microsoft Solutions Provider

barnetweb is a Microsoft Partner meaning we can provide and support Microsoft solutions. As a partner we have access to all the latest Microsoft technologies even before they are officially released. This means by the time new products come on stream we are already up to speed ready to implement and support our customers.

There is much more to Microsoft technologies than just operating systems like Vista and XP and MS Office suites. Microsoft now encompasses ALL areas to help and support Business from small to large.

What’s on offer can include:

  • Windows 10
  • Windows Mobile
  • Office 365
  • Mobility – Windows Mobile
  • Microsoft Server 2008, SBS, Collaboration Server, Commerce Server,  Exchange Server, SQL Server, Virtual Servers
  • Studio software covering Visual Studio, Expressions, Silverlight
  •  CRM with Microsoft Dynamics

At Barnet Web we want to help our Customers be prepared for whatever the economy brings. This means providing the tools and products to our customers to ensure they remain as competitive and efficient as possible. We assist customers to leverage their IT investments to reduce costs and work more efficiently, regardless of market changes. Online IT provide a range of resources specifically tailored to help customers turn economic challenge into opportunity.

Experience the powerful combination of innovation, performance, and productivity.

If you want to stay one step ahead find out how you can make Windows 10 work for your business, just get in touch.

In the planning phases of Windows 10, business customers just like you asked for a better performing, easy-to-use, and secure system, a solution that works the way they need it to work, so they could focus on what matters most—their business.

Flexibility to work how YOU want

Work faster and more reliably with a variety of features from Windows 10. Now you can share information and solve problems easily, so you spend less time troubleshooting your network and more time helping your business.

Reserve your FREE upgrade today…. contact us